Refund policy

1. General rule

Because course access is delivered instantly and the content can be viewed immediately, purchases are generally non-refundable once your key has been activated.

2. When we do refund

• Duplicate payment: if you were charged twice for the same course, we refund the extra payment in full.
• Access problem we cannot fix: if you cannot access the course because of a technical problem on our side and we cannot fix it within 7 days of your report, we refund your payment.
• Key never activated: if you request a refund within 48 hours of payment and the key has not been activated, we refund in full.

3. How to request

Email support@creatorkul.com with your payment reference, the email you used and the reason. We reply within 2 working days.

4. Processing time

Approved refunds are sent back to the original payment method, usually within 5 to 7 working days, depending on your bank or payment app.

5. Misuse

Refunds are not available for accounts suspended for key sharing, piracy or other misuse.